Privacy Policy

Data Controller

HELIXENT LTD. Email: info@helixent.co.uk

Collected Personal Data

Your name, email address and any other personal information you include in your enquiry.

Purpose for Collecting Data

To respond to enquiries, prepare quotations and manadge business correspondence.

Lawful basis for enquiries 

We rely on our legitimate interests in responding to business enquiries, preparing quotations and managing related business correspondence. We use the contact details and enquiry information you provide for these purposes.

Service providers

We use IONOS for website hosting and email services. IONOS processes personal information on our behalf as needed to operate these services and receive, store and deliver enquiries.

Website analytics

This website uses IONOS SiteAnalytics, which is enabled by default, for website statistics and technical optimisation. It collects the referring website, requested page or file, browser type and version, operating system, device type and time of access.

SiteAnalytics does not use cookies. According to IONOS, your IP address is transmitted when you request a page and anonymised immediately afterwards. The anonymised IP address is used to determine the location of access, and the analytics information is processed without reference to individual visitors.

Data retention

We keep enquiry information while handling your request and any resulting quotations or business correspondence. We retain relevant records longer where needed for legal or accounting obligations or to resolve disputes, and delete information when these purposes no longer apply.

Your rights

Depending on the circumstances, you may request access, correction, deletion, restriction of processing or a portable copy of your personal information. Contact info@helixent.co.uk to exercise your rights.

Right to object

You may object to processing based on legitimate interests. Where we rely on consent, you can withdraw it at any time without affecting the lawfulness of earlier processing.

Complaints

You can contact us at info@helixent.co.uk  about privacy concerns. You also have the right to complain to the information Commissioner's Office at https://ico.org.uk/make-a-complaint/.